Shipping Policy

DELIVERY & SHIPPING INFORMATION

We strive to provide a smooth and enjoyable experience from the moment you place your order until it arrives at your home. Depending on the items purchased and the available delivery methods, your order may be delivered in multiple shipments.

Types of Deliveries Available:

• Standard Delivery Service

Our standard delivery covers unloading the item from the truck and bringing it to the first dry place on your property, such as a porch, garage, or covered entryway. This service ensures that your product is safely delivered to a protected area, ready for you to move or set up at your convenience. Please note that the delivery team will not unpack, assemble, or move items beyond the designated drop-off point.

• White Glove Delivery Service

Our White Glove Delivery service ensures a smooth and hassle-free experience, offering the utmost care and professionalism. This service includes:

• Unloading the item from the truck

• Moving it to your designated room

• Unpacking the product

• Basic assembly (if required)

• Inspecting for damages

• Removal and disposal of all packaging materials

*our white glove services may not be available for all products and delivery destinations and are subject to additional charges. Please email us at design@liviazi.com to get additional information about this service and cost availability in your area.

**White glove excludes any installation that requires wall/ceiling mounting or wall anchoring and all furniture, accessories, and lighting that require electrical wiring. Stair carries in excess of two flights will be billed an additional fee per flight, and will be collected at the time of delivery.

Our trusted team and third-party partners ensure that all deliveries are transported with exceptional customer experience and delivered to the room of choice inside your residence with light assembly. This service includes carrying the product up to two flights of stairs from the building threshold (4-15 steps = 1 flight). 

Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). 

• Premium White Glove Delivery Service + interior designer assistance in setting up (usually ordered with interior design service)

• see white glove Delivery Service + 10% mark up on furniture for interior designer assistance during the setup to ensure proper placement by the plan, placement of accessories, decorative light fixtures.

• hourly labor fees apply to construction laborers and materials

This service has to be discussed in detail and is appropriate for a large scope of work (order) as full home design or commercial project or custom interiors project.

No self pick-up is available at this time.

Order Confirmation

You will receive an email confirming your order, including estimated delivery times. If any items are out of stock, the email will provide an approximate timeframe for when your merchandise will arrive at our warehouse.

Scheduling Delivery

In Stock: You will be contacted to schedule your delivery within 14 business days of purchase (15-20 business days for national deliveries).

Deferred Delivery: Delivery will be arranged once all items are available and ready to ship. It usually takes from 12-16 weeks from the order placement to receive your items from Europe. We will contact you when your items arrive at our warehouse and schedule your delivery date and time.

Preparing for Delivery

Ensure that your new furniture will fit in the desired rooms and can pass through doorways, stairways, elevators, and hallways. Clear the room of existing furniture, as our delivery team is not authorized to move or dispose of your current furniture or other items. If you live in a high-rise or condominium that requires a Certificate of Insurance, please contact us after placing your order.

Delivery Day

An adult (18 years or older) must be present to accept and inspect the delivery. Our team will carefully unpack and assemble furniture and remove all packing materials, except for items such as lighting, mirrors, wall art, and decor elements, which will not be unboxed, inspected, assembled, or installed.

At the time of the delivery the space must be free of animals or children. One adult or manager is required to be present at all times. The space must be ready for installation of furniture and free of old furniture, construction debris. The space must be safe. This means all railings or barricades must be in place for us to use the stairs.

If you are not sure if your space is ready, please contact us with questions. Once we deliver and we discover the space is unacceptable for delivery, we may need to return the furniture to the warehouse. All costs associated with the loading/unloading and redelivery will be passed to the client.

Delivery Acceptance/Rejection

In the event of damage, please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damages must be reported to us in writing along with digital pictures within 72 hours of delivery. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and the damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of the return, we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, and store credits are 15% less for a restocking fee and actual round trip shipping charges. We are not responsible for any damages not reported at the time of delivery. Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, Liviazi cannot be held responsible and any claim for damage must be filed by you directly with the delivery company.

 *** Before signing for delivery, you must thoroughly inspect the contents and note any visible damage on the freight bill. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.

Refusal to Accept the Delivery

If a customer refuses to accept delivery of their order for any reason other than the product being defective or damaged in transit, the customer is responsible for all outbound and return freight charges incurred by your refusal. Any unpaid freight charges will be deducted from your refund. If it is found that any of the products upon delivery do not fit through the doors/stairwells and the product is subsequently returned/refused, the customer is responsible for all outbound & return shipping costs. We recommend that customers ensure the product will fit and can be transported to its point of installation easily. If you need to confirm the boxed dimensions of any product, please email our shipping team design@liviazi.com prior to placing your order.

Storage fees will be invoiced to you on a weekly basis until delivery has been completed and are payable prior to final delivery. If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs. You are responsible for ensuring that there is adequate access and entry to your premises to allow delivery of the products. Any additional costs in relation to access to your premises (e.g. crane) are your responsibility. If it is not possible for the products to be delivered to your premises, the products will be returned to our warehouse and you will be invoiced for transportation and re-delivery. In addition, the above storage charges will apply. We reserve the right to make partial deliveries of any order and each partial delivery shall constitute a separate contract in respect of the products delivered on the same condition as set out herein. 

At any point in time, a 50% deposit must be maintained for all undelivered goods. All products will remain the property of Liviazi until payment is received in full and delivered from the premises of Liviazi. 

Delays

Delays in production and shipping may occur from time to time. If a delay occurs, we will work very hard to get your new purchase to you in a timely manner, but please keep in mind that we specialize in large furniture items that come from overseas. Usually, delays occur during busy seasons and holidays, due to production delays, or other factors outside of our control. We quote accurate lead times and notify all our customers promptly in case of any delays. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will Liviazi be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur periodically, which is beyond our control. Also note that some of our vendors remain closed during August and portions of December, which results in delays of 2-4 weeks. *** THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES.